Everything we do, in one place.

Management system consulting

Hands-on help to design, join up and improve your quality, safety and environmental systems, from policy right down to the front line. Starting fresh, reorganizing or just stuck? We'll find a clear way forward together.

Includes

• Integrated management systems (quality, environment, safety)
• Process-based thinking and process mapping
• Hazard identification and risk ranking
• Interpreting ISO and other standards in plain language
• Change management and reorganization support
• Security programs for people, property and information

We run it for you

Many organizations don't need advice so much as someone to take the program on. We step in and run your safety, environmental, quality or security program day to day, bring it back into compliance, and keep it there. When the answer isn't obvious, we do the research: reading the regulation, checking with the regulator, and confirming what actually applies, so you get an answer you can rely on.

Includes

• Running environmental management programs, including permits, reporting and records
• Managing security systems and procedures
• Keeping safety and quality programs current and audit-ready
• Bringing programs that have fallen behind back into compliance
• Researching requirements and confirming what applies to you

Audits & certification readiness

From a first friendly gap check to a full certification-style audit. Every finding is tied to the exact requirement, so you always know what it means and why it matters.

Includes

• ISO 9001, 14001 and 45001 audits
• External COR / OSSE safety audits
• Internal audits, done for you or with you
• Mock and pre-assessment audits before the real thing
• Supplier and contractor audits

Security assessments & verification

Security gaps usually hide in ordinary places: a propped door, a shared password, a system someone set up on their own. We find them, rank them by risk, and help you close them.

Includes

• Physical and building security walk-throughs
• Access control, keys, cards and departed employees' access
• Checks of websites, accounts, passwords, backups and shadow IT
• Verifying that security programs and procedures are in place and followed

On-site, remote, virtual & hybrid

Some work is best done standing on the shop floor. Some works just as well over a video call and a shared folder. We'll suggest whatever fits your sites, people and schedule.

Includes

• On-site audits, walkthroughs and front-line interviews
• Remote and virtual audits with live video walkthroughs
• Hybrid audits: documents reviewed ahead, shorter site visits
• Quality control checks against the exact requirement

Independent investigations

When something has gone wrong and the answer needs to hold up, you get a fair, independent, fact-based investigation. We've done this work for cities, mental health organizations and accreditation agencies.

Includes

• Workplace incidents and serious events
• Complex safety and environmental concerns
• Complaints and program integrity concerns
• Root cause analysis, including human factors

Compliance help

Not sure which rules apply to you, or a little behind? No judgement. We'll help you work out what's required and get caught up, calmly and quietly.

Includes

• Working out which laws, permits and filings apply to you
• Help with reports, permits and filings
• Catching up on things that slipped
• Responding to inspection orders and penalties

Problem solving

When a problem keeps coming back, whether it's defects, delays, complaints, injuries or waste, we work alongside your team to find the real cause and fix it for good.

Includes

• Root cause analysis
• 5 Whys and fishbone diagrams
• 8D problem solving
• Plan-Do-Check-Act and corrective action that sticks

Second opinion: checking the checkers

Like an audit, but simpler. We review the work of the people who inspect, audit or verify for you, to confirm they're competent and actually doing the job. It's a calm, independent check when something feels a little off, or when you just want to be sure.

Includes

• Reviewing audit, inspection and verification reports for quality and accuracy
• Re-checking a sample of findings against the evidence
• Observing auditors or inspectors at work (witness checks)
• Assessing competence, consistency and impartiality
• Plain-language feedback and support to strengthen the program

Third-party reviews & verification

An objective, independent opinion for boards, funders, associations and programs that need assurance they can rely on.

Includes

• Program and verification audits
• Program reviews for associations, funders and boards
• Auditor quality assurance and calibration
• Impartiality and conflict-of-interest assessments

Training & coaching

Courses, coaching and mentoring so your people understand the standards, run the system and solve problems with confidence. Practical, friendly, and no death by slideshow.

Includes

• Internal auditor training and mentoring
• Understanding and interpreting ISO standards
• Investigation and problem-solving workshops
• One-on-one coaching and safety committee support

Governance, board & non-profit support

Experienced, practical support for boards, committees, agencies and non-profits that work to standards, so good intentions turn into good decisions.

Includes

• Board and committee advisory
• Technical advisory committees
• Accreditation readiness for non-profits
• Advocacy and stakeholder engagement

Certification & accreditation body services

We help certification bodies, accreditation agencies and non-profit associations run their programs well: quality assurance, clear procedures, and accreditation and business management systems set up properly. Having helped lead industry certification programs, we know these systems from the inside.

Includes

• Audits and reviews against ISO/IEC 17021-1 and ISO/IEC 17024
• Setting up accreditation systems (ISO/IEC 17011)
• Quality assurance programs and written procedures for certification and accreditation bodies
• Helping non-profit associations set up accreditation and business management systems
• Impartiality, governance and conflict-of-interest controls
• Auditor qualification, calibration and oversight

AI integration

AI-directed setup for organizations that don't have the time. AI tools do the heavy lifting of planning, building and organizing, and we direct the work and check the results, so it gets done for you.

Includes

• Choosing and setting up a cloud service or an in-house server
• Bringing scattered information together and cleaning up files
• Making old or hard-to-reach records searchable and usable
• Connected systems, reporting, AI assistants and staff training

Industry Stewardship Verified

An independent outside look at your system, without the time and cost of formal certification. A friendly first milestone for smaller organizations, agencies and non-profits.

Includes

• Your choice of scope: safety, environment, quality or integrated
• Assessment against published criteria, on-site or remote
• Plain-language findings, with time to close any gaps
• A written statement of recognition with scope and date, renewed through follow-up

In plain terms: Industry Stewardship Verified is an independent, non-accredited recognition program. It is not accreditation by the Standards Council of Canada or any IAF member accreditation body, it is not ISO certification, and it is not a Certificate of Recognition (COR). A COR is issued only through an approved certifying partner.